If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully.
Items must be returned in unworn condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours.
EXCHANGES:
If you need to exchange your purchase for another size or item please state your request on the exchange/returns form. Once we receive please allow upto 5* business days for your order to be processed and a further 2 – 3 business days for delivery.
Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge.
If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner.
We cannot process nor deliver orders on public holidays. In these instances, please anticipate that your order will be processed within the next business day.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
To request the processing of a return, please contact our Customer Service team via email at info@lafee-jewellery.com where you will be advised of the return process.
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to LA FEÉ.
WHO PAYS FOR SHIPPING RETURNS?
Change of Mind Returns/Exchanges :
Purchaser pays the cost of return charges to LA FEÉ, however LA FEÉ will pay for postage on any exchange postage back to the customer.
Faulty Product:
Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your items have been received by LA FEÉ please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.